Sales FAQ - TrendHunters

Sales FAQ - TrendHunters

How can I place an order on trendhunters.ro?

Add the desired products to your cart and complete the order by filling in the delivery details and payment method.

What payment methods are accepted?

Bank cards, PayPal, Google Pay, Apple Pay, Klarna/AfterPay and local methods, depending on country.

Can I modify or cancel an order after placing it?

Modifications are only possible before the order enters production. Contact us as soon as possible.

How can I track my order status?

After shipping, you receive a tracking code via email to track the package through the courier.

What are the shipping costs?

Varies depending on country and package weight. The exact cost is displayed before completing the order.

Do you deliver internationally?

Yes, we deliver to multiple countries. Delivery time and cost depends on the chosen location.

Can I return a product?

Products cannot be returned as they are custom-made to order, except in cases where there are defects or quality issues.

What do I do if I receive a defective product?

Contact our customer service immediately. We will arrange an exchange or refund, if applicable.

How can I contact customer service?

By email at [contact@support.trendhunters.ro]

Are there discounts for large orders?

Yes, we offer discounts for orders that exceed a certain value.

How do I apply a discount code?

Enter the discount code at checkout before completing the order.

Are products available in stock?

Availability is displayed in real time. Out-of-stock products cannot be ordered until restocked.

How can I change the delivery address?

Contact us as soon as possible. The address can only be changed before the package is shipped.

What is the estimated delivery time?

Generally, 7–14 business days, depending on country and order volume.

Can I place an order without an account?

Yes, the order can be completed as a guest, but an account facilitates tracking future orders.

How can I create an account on the site?

Access the "Membership" page and choose your free/paid plan.

Can I track my order history?

Yes, if you have an account, all placed orders are visible in the "My Orders" section.

What do I do if the package doesn't arrive?

Contact customer service to check the status and receive solutions.

Are the products original?

Yes, all TrendHunters products are original and manufactured according to quality standards.

Are there additional fees for international delivery?

Possibly, depending on the destination country. Customs duties or VAT are not included and depend on local regulations.